JOB DESCRIPTION 

                                                                                                                                                                                               

1.                   JOB INFORMATION:

TITLE:	Technical Consultant - Microbiology
Department Name and ID:	Clinical Sales, 009
Department Number:                 (4 digits)	5025
Location:	Field
Immediate supervisor title:	Microbiology Business Manager
Job code:                 (HR use only)
FLSA code:                 (HR use only)

                                                                                                                                                                                               

2.                   PRIMARY PURPOSE AND OVERALL OBJECTIVE OF THE JOB:

(Briefly describe in one or two sentences the major/overall purpose of your job: why it exists and what are its major expected results) 

               The purpose of this position is to provide solution oriented Consultative Training, Technical

               Support, and Troubleshooting with bioMerieux’s diagnostic product line. Manage and

               generate organic revenue growth of bioMerieux reagents and software applications in the existing

               customer accounts.   

                                                                                                                                                                                               

3.                   CONTEXT OF THE JOB AND MAJOR CHALLENGES:

(Highlight the most significant aspects of the environment inside or outside bioMerieux, which may impact your job.  Briefly describe the most complex problems critically involved in achieving the job’s main accountabilities.) 

a)       Working conditions include exposure to infectious and biohazard materials.

b)       Adherence to FDA and regulatory guidelines for diagnostic testing.

c)       Overnight Field Travel is required. 

                                                                                                                                                                                               

4.                   DIMENSIONS OF THE JOB

(Provide important data pertaining to the job, which best describe its size or effect on the business/State all figures on an annual basis.  Specify currency used).

 

a)       Working well with a team is required.

b)       Balance fiscal responsibility while maintaining client satisfaction within territory assignment.

c)       Responsible for efficient territory management and an expense budget.

d)       Responsible for assisting sales to achieve territory goals. 

5.                   MAIN ACCOUNTABILITIES

(List series of at least 5 to 10 principal accountabilities.  First select the ACTION VERB that best reflects the direct or indirect responsibility of the job on the end result.  Second, state the important end result to be achieved.  Third, specify the key actions).

 

                 1) Integration of bioMerieux diagnostic products into new and existing client institutions.

 

a)       Design and execute implementation plan with client and field team.

b)       Implement client-training plan.

c)       Facilitate intradepartmental communication to maximize patient solutions within institution.

d)       Track book-to-live process.

e)       Design competency-testing program for client.

f)        Introduce additional bioMerieux products to resolve workflow needs.

 

         2) Provide Consultative Solutions for clients and prospects.

 

a)       Assess clients’ business objectives.

b)       Facilitate test kit selections, workflow design and disease management strategies.

c)       Suggest & Implement Laboratory workflow solutions.

 

         3) Report Sales productivity and client feedback

 

a)       Track critical / lost accounts.

b)       Troubleshoot process and product issues.

c)       Design and coordinate solutions for client.

d)       Provide evaluation support for product comparisons.

e)       Report industry and market trends.

f)        Report client satisfaction and needs.

g)       Track Territory disposable revenue by Account and implement action plans in any account whose YTD sales may be down versus the previous year.  Primary focus should be in the territories Top 20% of accounts that generate 80% of the territory’s revenue.  This would include all reagents of assigned product lines.

         4) Create new revenue opportunities.

a)        Prospect & Qualify leads for new instrument revenue.

b)       Promote bioMérieux products and services through product demonstrations, evaluations, or Site Visits.

c)        Work with client to increase disposable utilization.

d)       Develop strategy for ongoing client satisfaction, retention and testimonials.

e)        Capitalize on relationship opportunities for cross selling reagent opportunities.

f)         Provide technical sales expertise by assisting the Microbiology Specialist with the technical close during product presentations.

g)       Analyze territory for revenue opportunities.

            5) Other accountabilities as assigned.

                                                                                                                                                                               

6.                   KNOWLEDGE AND EXPERIENCE REQUIRED FOR THE JOB:

Provide details about the knowledge, skills, and experience required to fill the job, including those, which would enhance job performance but may not be required. 

KNOWLEDGE: 

a)       BS in Medical Technology desired or related science preferred with experience in: Microbiology or  Immunology. 

b)       3 years clinical Lab. experience preferred

c)       Knowledge of Laboratory workflow and fiscal operations.

d)       Knowledge of medical institution hierarchy.

e)      Knowledge of clinical bioMérieux products a plus.

 SKILLS:

 a)       Interpersonal and diplomacy skills.

 b)      Creative problem solving skills.

 c)       Decision making ability.

 d)       Project management skills.

 e)       Presentation and Training skills.

 f)        Proficient computer skills.

g)       Must be able to be completely certified in all technical and business related areas within 9 months of hire date.

                                                                                                                                                                                               

7.                   ADDITIONAL INFORMATION:

Provide important additional information that can help better understand the role and missions of the job.

 1)       Travel is Required

2)       Valid Driver’s License Required

                                                                                                                                                                                

8.                   ORGANIZATION:

Please attach a copy of you unit organization chart.

 The Technical Consultant has direct reporting responsibility to the Microbiology Business Manager with a responsibility to work in a cohesive and productive manner with their

Team members.